Collection & Use of Information
Italia-Gourmet.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in any way that varies from what is disclosed in this statement. Italia-Gourmet.com collects information from our users at several different areas on our site.
You may receive information regarding new features, services and special offers we think you'll find valuable. We may also share information with carefully selected partners. These partners may use the information we share to provide valuable opportunities and offers. When we present you with the opportunity to receive marketing opportunities from our partners we will not automatically subscribe you for these promotions, rather we will provide you with the opportunity to opt-in to these third party marketing programs. You may also access the personal information you have submitted to Italia-Gourmet.com by selecting “MyAccount” and editing the information as it exists in our system currently. You are also able to access your information in order to update or delete it by sending us an email at privacy@Italia-Gourmet.com
No registration is required in order to use this website, though a user must create an account prior to completing any purchase. Users are required to provide their name, date of birth, email address, zip code, and a password. Users register with Italia-Gourmet.com by completing a form or subscribing to the e-Newsletter. Any registration form requires users to supply their email or contact information (e.g., name and address) and, if a buyer, financial information (e.g., credit card number).
We use customer contact information to send information to our registered users about the services for which they have subscribed. We use the financial information collected to verify the user's identity and to bill the user for purchasing gourmet foods.
Returns & Refunds
We offer a "Total Satisfaction Returns and Refunds policy" for all gourmet food products that you purchase from Italia Gourmet online.
If for any reason you are not satisfied with your purchase, you may return most new, unopened items sold and fulfilled by Italia-Gourmet.com WITHIN 15 DAYS OF DELIVERY FOR A REPLACEMNENT OF YOUR PRODUCT OR FULL REFUND.
This policy applies for all undiscounted products except alcoholic beverages, and perishable products. However, we will pay for the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, return shipping cost will be paid by customers. For more information on exchanges or refunds, and for further details and policy exceptions please Contac us.
You should expect to receive your refund within three weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. We will notify you via email of your refund once we have received and processed the returned item(s).
Tell a Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Italia-Gourmet.com does not store this information. Your friend may contact us at privacy@Italia-Gourmet.com to request that we remove this information from our database.
Writing Reviews & Community
If you choose to Write and/or Post a review on this web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of this web site. We are not responsible for the personally identifiable information you choose to submit.
Italia-Gourmet.com order forms request data from users including: Contact information such as name and shipping address; financial information such as credit card number, expiration date, billing address, and billing phone number. This information is used for billing purposes to verify that the customer is of legal age, and to fill customers' orders. If we encounter difficulty when processing an order, this contact information is used to contact the user. This information is harvested from a secure area and encrypted for our customers' protection. It is not sold or shared with anyone else under any circumstances.
We collect contact information, such as name, shipping address and phone number, for gift recipients to ensure correct gift delivery. We do not sell, share or rent any contact information for gift recipients with third parties. We do not sell or rent any personally identifiable information that you provide to us regarding gift recipients, but they may receive offers from us highlighting new features, new products and services and special offers we think they will find of interest. Also we may send marketing offers to gift recipients on behalf of ourselves and our business partners. In connection with such offers, we allow gift recipients to opt out of receiving future marketing-related mailings from us.
We use IP addresses to analyze trends, administer the site, track users' movement and gather demographic information for aggregate use. IP addresses are not linked to personally identifiable sites.
We may share your user’s email address with our partner and advertisers to deliver, advertise and promote a product or service. But, data is not linked to any personal information identifying an individual person. We use a credit card processing company to bill users for foods order. This company retains, shares, stores or uses personally identifiable information to validate online purchases.
This web site contains links to other sites. Italia-Gourmet.com is not responsible for the privacy practices of sites which link to or from Italia-Gourmet.com. We encourage our users to read the privacy statements of every web site they visit that collects personally identifiable information.
Surveys & Contests
From time-to-time Italia-Gourmet.com will request information from users via surveys or contests. Participation in these surveys or contests is voluntary. Information requested may include contact information (such as name and shipping address), and demographic information. This contact information will be used to better serve our clients, and improve our web site offerings. We may share individual data profile with partners to aggregate user’s profile with more information.
Italia-Gourmet.com has security measures in place to prevent the loss, misuse and alteration of such information under our control and takes every precaution to protect our users' information. When our registration/order form asks users to enter sensitive information (such as credit card numbers), that information is encrypted with SSL encryption software.
We use SSL encryption and authorize.net payment online services to protect sensitive information and/or transactions online. We also take precautions to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our office. Only authorized employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
Correspondence with Users
We send all registered users an email confirming their password, username and service selection each time they change their service selection or create/update their profiles. We also send site and service announcement updates that contain important information about the services on our web site. In addition, our Customer services division may, as the individual situation warrants, communicate with users via telephone or email to provide them with services they have requested or to follow-up on issues relating to their account.
We have the ability to share user email addresses to third parties but only for Italia-Gourmet.com customer interest. We also occasionally send announcements to our registered users informing them of our new products, services, or special events. Users who do not wish to receive this correspondence have the ability to send an email specifying their request along with their username, name, and address to customer services
Correcting Personal Information
Registered users can update their user profile at any time by logging and re-entering information into the proper form of the web site. In addition, Italia-Gourmet.com Customer service is available from Monday to Friday (9-5 pm pacific time) to assist registered users with correcting their contact information. Customer service can be reached via mail, fax or email customer service
Italia-Gourmet.com reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.
Note to Parents
At Italia-Gourmet.com we are aware that many children may want to visit us on the Internet. Although we welcome browsing, we encourage children to receive permission from their parents before submitting any personal information over the Internet. Italia-Gourmet.com believes parents should be responsible for supervising the online activities of their children and taking into account various tools that allow them to provide their children with a controlled, child-friendly internet.
Your California Privacy Rights
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of Italia-Gourmet.com who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us.
The Privacy Notice posted on this site was updated on September 30th, 2008.